Return & Exchange Policy
Eligibility for Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging (where applicable)
- Accompanied by proof of purchase
Non-Returnable Items
Certain items are non-returnable, including:
How to Start a Return
To initiate a return, please contact our customer service at customersupport@kasibuy.co.za with your order number and reason for return. We will provide return instructions and a return shipping label if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect. For returns using a prepaid label, the shipping cost will be deducted from your refund.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–10 business days.
Instant Delivery Currently Not Available
Delivery Policy
Shipping Options & Rates
We offer several shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout based on your location and the shipping method selected.
- Standard Shipping (3–7 business days)
- Express Shipping (1–3 business days)
- Free Shipping on orders over R2 500.00
Delivery times are estimates and may vary due to external factors.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Areas
We currently ship to areas in South Africa. If your country is not listed at checkout, please contact us to see if we can accommodate.
Need help?
Contact us at customersupport@kasibuy.co.za for questions related to refunds and returns.